Shipping policy

Last updated: June 2026

Free shipping

We offer free standard shipping on all orders over $90 shipped within the contiguous United States. Orders under $90, and orders to Alaska and Hawaii, are charged standard shipping calculated at checkout by weight and destination. We ship to all 50 states.

Processing time

Orders are processed within 1 to 2 business days, Monday to Friday, excluding holidays. Orders placed after 12:00 PM EST, or on a weekend or holiday, begin processing the next business day. We pack and ship from our fulfillment center in Lawrenceville, Georgia.

Shipping and delivery times

Once your order ships, standard delivery times are:

  • US East: 2 to 4 business days
  • US Central: 3 to 5 business days
  • US West: 4 to 6 business days

Delivery times are carrier estimates and begin after your order has been processed and shipped, not from the time the order was placed. Delays can happen during peak periods or for carrier reasons outside our control. We ship via USPS or UPS depending on order weight.

Order tracking

You will receive three emails for every order:

  1. An order confirmation when we receive it.
  2. A shipping confirmation with your tracking number once it leaves our facility.
  3. A delivery confirmation when it arrives.

Your order status also updates in your account as it moves. Note that an order can show as unfulfilled until the carrier scans the package and the tracking number goes live, which can take a day or two after it ships.

Shipping destinations

We currently ship within the United States, all 50 states. International shipping is on our 2027 roadmap and is not available yet.

Damaged or lost packages

If your order arrives damaged, or tracking shows it lost in transit, contact us at support@valenco.org within 7 days of the expected delivery date. We will open a claim with the carrier and send a replacement once the loss or damage is confirmed. Please keep all packaging and take photos of any damage, since the carrier needs them to process the claim.

Subscription orders

Subscription orders follow the same processing and delivery times. Your subscription ships automatically on your selected billing cycle, and you can manage or cancel it anytime from your account.

Contact

For any shipping question, contact us at support@valenco.org.

Valenco Supplements
7901 4th St N STE 300
St. Petersburg, FL 33702