Valenco Subscription and Auto-Renewal Policy
This page explains how Valenco subscriptions work, how you are billed, and how to change, skip, or cancel at any time. By starting a subscription you agree to the terms below, together with our Terms of Service and Exchange Policy.
How a subscription works
On products that offer it, you can choose "Subscribe and save" at checkout instead of a one-time purchase. A subscription saves you 15% on that product and sets up a recurring delivery of the same item at the frequency you select at checkout. You can run more than one subscription at a time, each on its own schedule.
Billing and renewal
A subscription renews automatically. Each time a new order is created on your schedule, the payment method on file is charged for that shipment at the subscriber price, plus shipping if the order is under our free shipping threshold. The 15% subscriber discount applies to every recurring order for as long as the subscription is active. We send an order confirmation email for each shipment, and your card statement will show a separate charge for each order. Prices and the discount may change in the future; if they do, we will tell you before your next order so you can decide whether to continue.
Change, skip, or cancel anytime
There is no minimum number of orders and no cancellation fee. You are in control of your subscription at all times. You can:
- Manage it yourself. Sign in to your Valenco account and open your subscriptions. From there you can skip the next order, change how often it ships, switch flavors or products, update your payment method or address, pause, or cancel.
- Ask us to do it. Email support@valenco.org from the address on your order and tell us what you would like changed. We will make the change and confirm it by email.
Timing of a cancellation
To stop an upcoming shipment, cancel or skip it before that order is created on your schedule. Changes apply to future orders. If an order has already been created or shipped, that order is handled under our standard Exchange Policy rather than by cancelling the subscription. Cancelling a subscription stops all future orders; it does not change an order that has already processed.
If a payment does not go through
If a recurring charge is declined, we will try again and email you so you can update your payment method. If we cannot collect payment, the subscription may be paused until the payment method is updated.
Questions
Email support@valenco.org and a real person will help. We ship within the United States, Monday to Friday.